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Terms and Conditions

INTRODUCTION

To ensure the benefit of all our customers, we have rules and regulations related to our services. It is important that you follow them, and we have tried to write them in a clear, concise and easy to understand manner. If you have any questions after reading our Terms of Service, please do not hesitate to contact support for clarification on any of these points. While we will try to notify you of any major changes to this document well in advance, this is not always possible, so please check back periodically for updates.

Last revised: June 10, 2023

The duration of our “24 Hour Refund Policy (Money Back Guarantee)” has been updated from 24 hours to 72 hours.

By purchasing any service on our website, you accept and agree to be bound by our Terms of Service. We reserve the right to cancel, suspend or terminate any service provided, with or without refund, notice or warning, for any reason. We also reserve the right to modify our Terms of Service at any time, with or without notice to you. It is the customer’s responsibility to periodically familiarize themselves with the most current Terms of Service. If the customer does not comply with the newly modified Terms of Service, your service will be terminated at our discretion.

GENERAL

Please use common sense. If you think something you are doing might cause you problems, it probably will. We reserve the right to cancel any service at any time without refund. Hopefully we won’t have to. We reserve the right to change our Terms of Service at any time. It is your responsibility to keep up to date with our Terms of Service. Do not use your service to engage in any illegal activity in the United States or in your country of residence. Do not use your service to disrupt or interfere with any other GameProHost service. In addition, do not use your service to disrupt or interfere with any other service on the Internet. To use our service, you must be at least 13 years of age. If you are 13 or older but under the age of 18, you must obtain permission from your parent or legal guardian to use our service. Please ask them to read this agreement with you.

MINECRAFT

By purchasing a Minecraft server from our website, you agree to the Mojang End User License Agreement. If your server is found to be in violation of Mojang’s EULA, your server may be suspended until you have removed the infringing content from your server. The services we provide have no explicit limitations on bandwidth, CPU or disk space; however, there are some restrictions. Disk space is “unlimited” for the purpose of storing material related to your service. 100 GB of user data is accepted. Hundreds of copyrighted music, movies or games are not allowed to be stored. If your service uses an excessive amount of bandwidth or CPU for extended periods of time, we will send you warnings via email. If you do not fix the problem, we may suspend your service. If your service uses an excessive amount of disk space, we may thoroughly investigate your storage. If we discover that you are using too much disk space for content unrelated to your service, we will send you email warnings. If you do not fix the problem, we will begin deleting files irrelevant to your service. Each customer can only store a maximum of 3 backups of your service at a time. Any additional backups must be stored externally. The total size of all backups of your account should not exceed 15 GB. Any additional backups must be stored externally. If you use the Dynmap or bluemap plug-in, map files must not exceed 10 GB; therefore, we have restricted Dynmap to a maximum resolution of ‘lowres’. Dynmap tiles exceeding 10 GB will be automatically deleted. World files larger than 5 GB must not contain previously generated fragments. Fragments must be generated through the game. Pre-gen includes generation algorithms (e.g. Vanilla world generation or world generation mods and plugins) as well as computer-generated worlds using software such as WorldPainter (e.g. Earth maps). If you exceed our Fair Use Policy, files that violate the rules will be removed. World pregeneration should not exceed a radius of 10 km. This is because world sizes grow exponentially as the radius increases. For this reason, pregeneration plugins that do not have a configuration option to limit the maximum radius are blocked. The server management add-on must be renewed at the end of each billing period. Server management only applies to the service for which it was requested and cannot be transferred to another service. All management requests must be made through an open ticket in your customer account. Please be as specific as possible in your request. If you do not provide enough information, we may not be able to complete your request and will ask you for more details. Server administration does not include the configuration of permissions, sorting and kit plugins. This includes, but is not limited to, PermissionsEx and GroupManager. Server administration does not include setting up CrateKeys or other similar plugins. Server administration does not include building worlds, maps and/or any structures. Server administration does not include in-game configuration of any add-ons or modifications. Server administration does not include any form of development (development of add-ons, mods, etc.). We reserve the right to refuse any request for server administration.

SERVICES

Fast-Track is a one-time purchase that prioritizes the associated support ticket for our team. Fast-Track will no longer be applied to a ticket if the ticket is no longer related to the original issue, as reasonably determined by the responding support agent.

SECURITY

Your account is personal and you should not share your account details. Open a ticket if you wish to allow your friends to access your game control panel; they can create their own account. Failure to report account violations may result in suspension or termination of services. Since we have rules that prohibit you from sharing your account, we assume that you are responsible for any use of your service that violates these rules, and both you and your service will be penalized. In addition, do not use your service to exploit vulnerabilities in our software or hardware, or in the software or hardware of other services on the Internet.

PAYMENT

Services will not be activated until the first payment has been received. If you do not renew your service before it expires, you have a one (1) day grace period in which you may pay the bill for past due services without interruption or penalty. After this period, your service will be suspended until payment is made. After thirty (30) days without payment, your service will be cancelled and your files will be deleted from our servers. Any chargeback or payment dispute will result in immediate account suspension. Please contact support if you have any problems, we are happy to help resolve any situation. We offer the option to set up scheduled payments to automatically add credit to your account based on the frequency you specify. If you choose to schedule automatic payments (for example, via a PayPal subscription), these payments will be associated with your account and not with individual services. Account credit is non-refundable and non-transferable.

REFUNDS AND DISPUTES

All refund requests must be made through a ticket on our website. When requesting a refund, you must be logged into your customer account. If you are not logged in to your customer account when submitting the ticket, we will not be able to accept it as a refund request. In that case, our support team will ask you to log in and submit the request. We will give you 48 hours from the time we ask you to log in to submit the refund request. When logging in and opening your new request, you will need to reference the ID of the original ticket you created without logging in (this is only necessary if more than 72 hours have passed since the time of the request). If you do not provide the ticket ID, we will not be able to locate your original request and you will not be given additional time to complete it. The following services are not eligible for a refund: Minecraft reseller and gift cards. If a server administration request has been completed for the customer, we will not be able to issue a refund for that add-on or any related services. If a Fast-Track ticket has received a response, we will not be able to refund payment for upgrading that ticket to Fast-Track. A refund cannot be issued for a payment made to renew a service. If the customer opens a dispute, we reserve the right to suspend any and all customer services. All refunds will be provided as a credit or via the original payment method, at our discretion. If the customer has filed a dispute about any transaction, refunds will only be issued after the dispute is resolved.

Privacy Policy

INTRODUCTION

The purpose of this policy is to inform you about our practices regarding the collection, use and disclosure of your personal information when you use our Service. We are committed to protecting your information and will not share it with third parties, except as described in this Privacy Policy. We use your personal information to provide you with quality service and to improve your experience.

You can contact us at the following link: here.

By using our Service, you agree to the collection and use of your information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used have the same meanings as in our Terms and Conditions.

PERSONAL INFORMATION

While using our service, you may be asked to provide certain personally identifiable information that will be used to contact or identify you. This information may include, among other information, your name, email address, telephone number, and mailing address (“Personal Information”).

At GameProHost.com, we do not share the personal information you provide with third parties for any purpose. The information you provide will be used strictly within GameProHost.com.

If you wish to request the deletion of your data, you can contact us at the link provided.

REGISTRATION DATA

We collect information that your browser sends whenever you visit our Service (“Log Data”). This data may include your computer’s IP address, browser type, browser version, pages visited on our Service, the date and time of your visit, time spent on those pages, and other relevant statistics.

COOKIES

We use “cookies” to collect information. Cookies are files with a small amount of data that are sent to your browser from a website and stored on your computer’s hard drive.

You can set your browser to reject all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our Service.

SECURITY

The security of your personal information is important to us. We have implemented various security measures to ensure your protection.

User data stored in browser cookies does not contain sensitive information under any circumstances.

All information provided by the user is securely stored in our databases (username, email address, address, etc.). Any sensitive information, such as passwords, is encrypted or stored in an encrypted form.

Your account password is stored using a secure hash function. This makes it extremely difficult (almost impossible) for an attacker to recover your password even if they gain access to the data.

We do not store private information, such as credit card numbers, in our database and never will.

LINKS TO OTHER WEBSITES

Our Service may contain links to other websites that are not operated by us. If you click on a third party link, you will be redirected to the corresponding site. We encourage you to review the privacy policies of each site you visit.

We have no control over, and assume no responsibility for, the content, privacy policies, or practices of third-party sites or services.

CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We encourage you to periodically review this Privacy Policy to be aware of any changes. Changes to this Privacy Policy will be effective when posted on this page.

CONTACT US

If you have any questions about this Privacy Policy, you can contact us at the following link: here.

SERVICE LEVEL AGREEMENT

INTRODUCTION

We have strong confidence in the reliability of our service, backed by a proven track record of over 5 years. We understand first-hand how crucially important it is for an online service to maintain high availability, therefore we have established a Service Level Agreement (SLA) to protect our customers in the event of a service interruption.

This Service Level Agreement covers the following services we offer: Minecraft Server Hosting, Minecraft Pocket Edition Server Hosting, and TeamSpeak Server Hosting.

SLA COVERAGE

Our SLA applies exclusively to the following types of interruptions:

  1. Network: We guarantee 100% availability on our network for all applicable services. If at any time our service does not comply with this agreement for a continuous period of 5 minutes, the affected service will be protected by our SLA.

  2. Hardware: We ensure that our physical machines provide service at all times for all applicable services. If at any time our machines are unable to meet this agreement for a continuous period of 5 minutes, the affected service will be covered by our SLA.

  3. Denial of Service Attack (DoS/DDoS): We are committed to providing protection against all types of denial of service attacks. If we are unable to mitigate a denial of service attack within 5 minutes, the affected service will be covered by our SLA.

SLA LIMITATIONS

Our SLA does not apply in the following circumstances:

  1. Planned Maintenance: At times, maintenance is required on our services, which may result in a brief interruption. We announce any planned maintenance in advance via email or on our websit

  2. Software errors or failures: The software used is not included within the scope of our service. Therefore, we do not cover errors, failures or service interruptions caused by the software.

  3. Customer-caused outages: We do not offer coverage for customer-caused issues, such as the installation of third-party files and software, or the implementation of custom scripts.

  4. Excess of assigned resources: Interruptions caused by the use of resources that exceed those available for the affected service are not covered.

  5. Circumstances beyond our control: We are not responsible for cases of force majeure or any unforeseen event that results in the interruption of service.

CLAIMS OF NON-COMPLIANCE

In case of default, the client will be compensated according to the following terms:

For every minute of downtime, GameProHost will provide an extension equal to the affected service, rounded up to the nearest day.

To request compensation for the service, the customer must submit an SLA claim via a support ticket from their authorized customer account.

SLA claims must be submitted within one week (seven days) from the time of interruption.

A thorough investigation of all SLA claims will be conducted. Final decision on such claims will be made at the sole discretion of GameProHost.

Any SLA claim that we deem to be fraudulent will be rejected.

We reserve the right to deny SLA claims if we believe that the customer has intentionally attempted to cause a service interruption for the purpose of seeking compensation through our SLA. This includes situations where we believe the customer was involved in initiating a denial of service attack against their own service.

This SLA is only valid for direct customers of GameProHost. GameProHost is not responsible for downtime caused by any reseller of our services.

AMENDMENT

GameProHost reserves the right to modify or change the terms of our SLA at any time. Any modification will be reflected immediately on this page.

CONTACT US

If you require additional clarification on our SLA or if you have any questions, please do not hesitate to  communicate with us.